Are these original paintings?
These are fine-art prints reproduced from my original paintings. Each artwork is professionally scanned and reproduced in high resolution on premium canvas or paper, using archival-quality materials designed to last.
Do you sell your original paintings?
I do sell some of my original paintings, but they are not listed in my online catalogue. If you're interested in purchasing an original piece, please drop me an email to enquire.
What is the difference between unframed and gallery-wrapped prints?
Unframed prints are supplied without a frame, giving you the flexibility to choose how you'd like to display your artwork.
Gallery-wrapped prints are printed on canvas and stretched over a solid wooden frame, ready to hang without additional framing.
What size are the prints?
Most prints are available in A2 size (42 × 59.4 cm). Please refer to the individual product listings for the available sizes and formats.
Are the prints made to order?
Yes. Each print is produced only after an order has been placed. This allows us to prepare each piece individually rather than keeping pre-printed stock.
Will the colours look exactly as they do on my screen?
Every effort is made to reproduce the colours, textures and details of the original painting as accurately as possible. However, slight variations in colour and tone may occur due to differences in screen settings and printing materials.
How long does delivery take?
Delivery may take up to 21 days for orders within Asia and 30 days for international orders, from the date of payment.
As each piece is printed upon order, we need some time to produce, package and arrange delivery of your artwork.
Do you ship internationally?
Yes, international shipping is available.
Shipping within Singapore is complimentary. International shipping fees apply and will be calculated at checkout.
Please note that any applicable import duties, customs fees or taxes are the responsibility of the buyer.
Can I cancel my order?
I understand that purchasing art can feel a little nerve-racking, especially if it's your first piece.
If you change your mind, you have up to 24 hours from the time your order is placed to request a cancellation.
Once the 24-hour window has passed, production will begin and cancellations or change-of-mind returns will no longer be accepted.
What if my artwork arrives damaged or incorrect?
Every piece is carefully packaged before shipping. However, if your artwork arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Include your order number and clear photographs of the artwork and packaging so we can review the issue and arrange an appropriate resolution.
Can I request a different size or a custom order?
If you have a particular size or format in mind, feel free to drop me an email with your request at enquire@vivien-wong.com.
I'll be happy to explore what's possible, subject to printing and production requirements.